Frequently Asked Questions (FAQs)

1. What is EmpathicPress?

EmpathicPress is a print-on-demand brand specializing in books, journals, notebooks, planners, clothing, and digital book versions. Each product is made to order, ensuring high quality and sustainability.

2. How does print-on-demand work?

When you place an order, your product is created specifically for you. This helps reduce waste and ensures that every item is fresh off the press. Production and shipping times may vary depending on the product type and location.

3. What types of products do you sell?

We offer:
✅ Print-on-demand books, journals, notebooks, and planners
✅ Clothing featuring unique, meaningful designs
✅ Digital versions of books for instant access

4. Can I customize my order?

At this time, our products are sold as listed. However, we may offer personalization options in the future—stay tuned!

5. What is your return policy?

Since our products are made on demand, we only accept returns if the item is defective or incorrect. If you receive a damaged or incorrect order, please contact us within 14 days with photos of the issue. Digital products are non-refundable.

6. How long does shipping take?

Shipping times depend on your location and the product type. Estimated delivery times are:
📦 U.S. & Canada: [5-10] business days
📦 Europe: [7-12] business days
📦 Other regions: [10-20] business days

Please note that unexpected delays (e.g., customs, carrier issues) may occur.

7. Do you ship internationally?

Yes! We ship worldwide. Shipping costs and delivery times vary by location.

8. How can I track my order?

Once your order ships, you’ll receive an email with tracking details. If you haven’t received tracking information, check your spam folder or contact us.

9. What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure payment methods. All transactions are processed safely through our payment provider.

10. Can I cancel or change my order after placing it?

Since our products are made to order, cancellations or changes are only possible within 12 hours of purchase. Please contact us immediately if you need assistance.

11. Do you offer bulk or wholesale orders?

Currently, we focus on print-on-demand sales, but if you’re interested in bulk purchases, feel free to contact us to discuss possible options.

12. I have a question that’s not listed here. How can I contact you?

You can reach out to us via email at :[email protected] or through our contact page. We’re happy to help!