Frequently Asked Questions
- What kind of products do you offer?
We offer a curated collection of books, journals, notebooks, and print-on-demand merchandise inspired by emotional growth, healing, poetry, and self-expression. Every product is crafted or selected to resonate with those on a journey inward.
- Are your products original?
Yes! All the written content in our books and journals is original and exclusive to Empathic Press. Our designs are also uniquely crafted to reflect the tone and aesthetic of the brand.
- What is print-on-demand (POD) merchandise?
POD merchandise is made to order. This means your item is printed and shipped only after your order is placed, helping reduce waste and allowing for more personalized designs.
- Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times vary depending on your location and the type of product ordered.
- How long does shipping take?
Print-on-demand products usually take 2–7 business days to be created, and shipping times vary based on your region. Most orders arrive within 7–14 business days after processing.
- What’s your return or refund policy?
Since many of our items are printed on demand, we only accept returns or issue refunds for damaged or defective items. If there’s an issue with your order, please contact us within 7 days of receiving it with photos and a description of the problem.
- Can I submit my own poetry or quotes for consideration?
At the moment, we are not accepting submissions for publication, but we love collaborating with fellow writers and artists through our social pages. Feel free to reach out if you’re interested in creative partnerships!
- Do you offer bulk or custom orders?
For bulk orders (e.g. for events, bookstores, or workshops), or custom designs (e.g. personalized journals or gifts), please contact us directly—we’re happy to explore options!
- Where can I follow your content online?
You can follow us on Instagram @empathicpress and TikTok for daily quotes, poetry, and new product announcements.